I'm very particular with the lodgings that I book during my trips. So I log in the necessary research so that I wouldn't have to deal with some of the mishaps that might happen along the way. So when I was looking for a place to stay in Baguio for this month, I started emailing my inquiries to several accommodations. And to me, the best option was UPSTAIRS BED & BATH.
I was in constant communication with Sir Engelbert, who I later on found out was the owner of the inn. He was always prompt when it came to answering all of my questions, and was very accommodating. Despite sending him so many inquiries, he still gave me his time. Plus, his tone was always pleasant. And that to me was pretty commendable. He even adjusted my initial booked dates when a big storm hit the city two weekends ago.
I also have high praises for his staff (Benedict and Ronald in particular), who were both working during our stay. They greeted us with a smile upon entering the inn. They even allowed us to check into our rooms early in the morning, which was a plus (check-in time is supposed to be 2 PM). They also offered my brother one of their Family Room's since another guest had to extend his/her stay. He was supposed to have the Semi-Private, but was given the Family Room for that first night.