Showing posts with label Passenger Bill of Rights. Show all posts
Showing posts with label Passenger Bill of Rights. Show all posts

Tuesday, May 28, 2013

My disappointment over Tiger Airways - SEAIR's flight cancellation

When the Piso fare was offered by Tiger Airways (in partnership with SEAIR) last February 2013, I didn't think twice about booking a trip with them. And since I wanted to visit Davao this year in time for Kadayawan, I was lucky to find seats that offered P1 for each route (MNL-DVO-MNL). My total was PHP675.04 (fare price + fare fees & taxes + service fee +  special services a.k.a. extra baggage allowance). So when I got my booking details, I paid for my ticket at Cebuana Lhuiller that same day. Come 10:22 AM, I was already paid in full. So when I got home, I immediately called SEAIR's hotline to confirm my payment. 2 days later (after following up my trip details a few times), they finally emailed my itinerary. I also asked the CSR if there were hidden charges, which she answered 'no' to. I mean, the rate was unbelievably cheap so I had to ask. It was just too good to be true. Then again, it was.



And on May 2, I received this unfortunate email from Tiger Airways...