The first time that I stayed at Great Eastern Hotel, QC (also known as Aberdeen) was in 2007. My Kuya wanted my 2 sisters and I to have a relaxing weekend, so he booked us a room at Great Eastern's new wing. I wasn't particular with hotels at the time, so I was pretty much satisfied with how our staycation went.
So when Rubel and I wanted to relax, we opted to stay somewhere nearby (since I couldn't walk long distances yet). Thus choosing Great Eastern. Then again, we didn't expect to get disappointed later on. Anyway, here's our review below.
1) The Receiving Area/Lobby had a very funky, old smell. It gave me a slight headache. I mean, they could actually use some air fresheners in that area.
2) Room Service was pretty slow, to the point that follow-up calls had to be done twice or thrice (with intervals of course) --- given that we only ordered some bottled water and hot cappuccino drinks.
3) No towels or bathroom mats were provided upon checking in at our room. We still had to request for those, which also took time for them to hand to us.
4) Both 2 rolls of toilet paper in the bathroom were already half-way empty. Well, I'm all up for paper conservation. But the rolls weren't even replenished with a new set. And again, we had to request for fresh ones since we easily consumed the old rolls.
5) The airconditioning unit was old and noisy at the "new wing". It prevented me from having a good night's sleep. Also, it wasn't as cold as we wanted it during the day (already on full blast). I don't know why I didn't think about requesting for a room transfer.
6) I could live without a bathroom bidet. But they could've at least provided a water dipper (Tabo in Tagalog). Sadly, we had to make do with the glasses that were provided to us.
7) One of the curtains fell off from its pole when Rubel pulled it to see our view from the window. We were later on informed by the room attendant that the curtain wasn't really set to be pulled or opened (WHAT?!) since there were no stoppers provided. Well, so much for opening the windows then.
8) Our glass windows were also very dirty. It looked as if it hasn't been washed for a long time.
9) We wanted to try the swimming pool then but the door to the outdoor pool was locked. A signage by the door said that it was out of order. Then again, after seeing how shady the water was, I didn't think twice about diving in. The water looked as if it hasn't been replaced for weeks.
10) Our bed wasn't that comfy to sleep in nor was our pillows (we only had one each) --- the third pillow, I used for my foot. It felt so flat that it gave me a headache.
11) We had Cable TV but the signal wasn't all that clear. The remote was even busted. Rubel had to tap it every time he wanted to change the channel.
12) The carpet had stains. Even the bed sheet too.
13) Our room was situated by Quezon Avenue. But despite being on the 11th floor, I could still hear the vehicles driving and honking from the roads. It was pretty noisy, so I didn't get enough sleep too.
THERE ARE A FEW PRO'S TOO...
1) The room attendants and receptionists were courteous, so that set off a nice tone to our stay in Great Eastern.
2) Since food at GEH was expensive we opted to get some take-out instead. Thankfully, the hotel was near several food establishments like McDonald's, Max Restaurant, and National Bookstore Quezon Avenue (it has Subway, Tapa King, Goldilock's). There were convenience stores too like Crossing's and Mercury Drug store where we got our soda's and bottled water.
3) They provide a hassle-free booking online, check-in and check-out.
4) The bathroom was clean, even the bathtub. Good thing they also provided us some complimentary toothbrush, toothpaste, soap and shampoo, which we never got to use since we brought our own stuff.
5) There was also a small refrigerator that only contained two small bottled water, 2 Pepsi in can, and some Red Bull energy drinks. We drank and paid for everything except for the Red Bull.
6) Our room smelled okay, so that was a plus after enduring the stench from the hotel lobby.
Anyhow, we paid for P2,000 on one night's stay at Great Eastern Hotel. Yet I've experienced far more hotels that have provided better amenities and are more cheaper than GEH. We just felt like we didn't get our money's worth staying here.
How about you? Any bad hotel reviews that you'd like to share?
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