Tuesday, May 28, 2013

How to rebook a PAL Express flight after a sustained injury

I fractured my right 5th metatarsal last March after attending my niece's graduation. But I only got my foot placed in a cast after Holy week, since I sought a bone specialist for it. My blue, rough, half-calf cast was molded on me last April 1. Given that, I asked my Orthopedic doctor if I could still travel to Tacloban. But he advised that I put it off for now. I was disheartened after I heard his advice, especially when I was already booked to leave on April 22. Then again, I had to divert my disappointment since my health was my first priority. I didn't want to have to travel with a cast anyway, even if I brought my crutches with me. 


The next concern was rebooking my flight with PAL Express, since I could no longer make the trip. So after getting my diagnosis, I immediately contacted the airline. I was then advised to email my concerns.

After that, a reply from the airline company was received a day after. I was advised to have my Physician fill up the Medical Forms that they've attached on the email. So I printed the forms and had those sent over to my doctor. And after securing my medical certificate and PAL Express Medical Forms, I emailed all of my scanned copies to them right away.


On April 22, my request for 'rebooking without charge' was approved. Below are the details of what PAL Express sent me.

I was relieved at some point despite being billed P1,300+ for the fare adjustment. I got Rubel to settle everything on my behalf at PAL's Cubao Ticketing office, while providing him 2 Valid ID's, my ticket and my Authorization Letter. Despite the extra charges incurred, I was still happy that I'll be able to finally push through with my trip to Tacloban. 

Anyway, here's to an injury-free year to me and to us Biyahera's and Biyahero's! Thank you PAL and PAL Express for a hassle-free transaction! :)


QUICK RECAP:
What documents to send to airline concerned


1) A scanned copy of your XRAY Films (if relevant)

2) Medical Certificate from Physician

3) Filled-up PAL Express Medical Information Form

4) Airline Itinerary Copy 


Explore & Be Free!
Mai

23 comments:

  1. wow possible pla un walang rebooking charge.. anu pa nga mga valid reasons para ma-exempt.. ang laki rin ksi ng rebooking fee. :(

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  2. Hi Istin! Yung case ko kasi was subject for approval pa. So wala rin akong guarantee if maaapprove yung request ko for rebooking. Pwede din kasing magVary ang reasons nila. Since medical concern yung akin, they sent me their own Medical Forms. Mukhang naSatisfy naman sila sa findings ng physician ko so they approved my request. Although may fare adjustment lang sa ticket ko.

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  3. I forgot to ask, how is your injury progressing? I hope you are fine now.

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  4. Hey Franc! Better. Had the cast removed nung April 22. Although it still hurts to walk sometimes. Medyo nagLock kasi ankle ko. :(

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  5. Good thing that they rebooked your flight and get well soon.

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  6. That is great that your request was approved without any fees. Hope your injury is fully healed now.

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  7. Thanks Claire! Grateful that they reconsidered. :)

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  8. Thanks Bless! I'm better now. I can walk more now. :)

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  9. Sisssssy! When are you travelling to Tacloban? :) Im in leyte for two weeks this month! I hope your ankle is fine by now...

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  10. My foot is better now, thanks for asking sis! :) Although may konting difficulty pa din sa paglalakad. As for Tacloban, sayang! November kasi ako nagpaRebook. :(

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  11. oh, I saw your IG post, good to see and know that you are better now! good to know as well that PAL was considerate. Have fun in TAcloban!

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  12. sorry to hear about your fracture! that would definitely have been a "bad trip" if you had pushed through...

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  13. It would have, definitely! Glad PAL Express considered rebooking my flight. --- And thank you for the concern. :) Are you by any chance affiliated with any of the hotels in Makati? I'm simply basing my question on your username. :)

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  14. Thanks Marie! I appreciate that coming from you. :) And yes, I'm really grateful to them. --- Will do on the trip! November pa naman so plenty of time to recover. :)

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  15. I'm glad to know that you're better now and probably raring to go and take that postponed Tacloban trip. Take care!

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  16. at least they had a way to resolve the issue though it still would cost you money.. too bad to hear about the injury..

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  17. Though I am not hoping a similar situation happens to me, but if ever your post and tips will come in very handy. Thanks for the share anak

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  18. This is why I love PAL! I hope you are better now. BTW, I forwarded to my niece your recommendations and they have booked their honeymoon...I just don't know ehere since she has not given me her itinerary :) Thanks Mai!

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  19. HI Ms. Maritel! How was your niece's honeymoon? Where did they decide to go? :)

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  20. I did say 'adios' to my money.. I even had to pay extra just so I could push through with the trip, given a later date. :) But at least, they were nice enough not to charge me the rebooking fee. :)

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  21. wow, this information is very helpful All the while I thought that if you missed a flight regardless of the reason, you have to say goodbye to your money. Thanks for sharing

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  22. Ow, I read ur status in fb :) glad to know that ur ok now. By the way, now I know pwede pala i rebook pag ganyan mga cases :0 thanks for sharing Mai :)

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  23. I think rebooking with PAL is so much easier than Cebupac. My hubby always fly with PAL also and they are very accommodating and efficient. Hope you're feeling better now.

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